The following position reporting to Sara Chambers, Director of Enterprise Software, Enterprise Academic Systems is being
posted externally. If interested, you must apply online at https://ola.indiana.edu/
Refer to job number #647.
Manager, Enterprise Software - PAE4IT
Description and Responsibilities:
This is one of five manager positions in the Enterprise Academic Systems (EAS) area. EAS is responsible for the project management, planning, design, development, maintenance and support of enterprise-wide applications that support the academic mission of the institution. This includes systems such as IU.s course management system (Oncourse), IU.s Student Information System, Library Information System and Constituent Relationship Management (CRM) software. This particular position will focus primarily on the CRM area but will not be limited to this service. CRM is a newly emerging system within our unit and as such the manager will serve as project manager for the definition and implementation of related products for interested departments across multiple campuses. The CRM manager will work closely with administrators in Student Enrollment, the President.s Office, Alumni Office, IU Foundation, undergraduate, graduate and professional schools to determine their communication needs and implement software to satisfy those needs. Additionally, will be a hands-on analyst as well as a supervisor of other programmer/analysts. Serve as overall project manager for multiple projects within an 18-24 month implementation plan, assist executive and operational committees in establishing priorities, work directly with vendor project manager to develop overall project plan, responsible for staffing and operations of the CRM team, assist in configuration, conversions, upgrades, and development of supporting processes. Lead the design, development and integration with other applications. Provide technical leadership, expertise and supervision of all development activities needed to implement CRM software at IU and to collaborate on a vendor project to integrate donor functionality with CRM functionality.
Qualifications:
Baccalaureate degree (Masters degree desirable), plus a minimum of 5 years experience in information technology with at least 2 years in a management
or lead analyst role and 3 years of systems development experience. Demonstrated success in managing and supporting complex information
infrastructure components in support of the delivery of mission critical business applications. Possess excellent leadership, decision making,
communication and interpersonal skills. Experience with large system projects in a university environment is preferred but not required.
Must also possess in-depth knowledge of relational databases, systems analysis, application architecture, programming and customer support. Specifically, it would be desirable to have experience with Customer Relationship Management products, windows and unix operating system, sql, scripting, Oracle, MS SQL Server, and web 2.0 programming languages. Incumbent needs to stay abreast of state-of-the-art technologies and have ability to learn new technologies whenever appropriate.
Indiana University is an Affirmative Action/Equal Employment institution.
