TransPAC NOC Change Management Policy

Scope And Mission

Change Management exists to coordinate and inform customers of all changes that impact any shared computing system or service under the direction of the TransPAC NOC. The overriding goal is to provide a high level of availability and service to our customers. A definition of change is "to make different, alter, or modify." Change Management is the process that protects network services from changes that are potentially disruptive or have unacceptable risk associate with them. It is the ongoing process of communicating, coordinating, monitoring, and scheduling changes to that environment. Change Management has the responsibility to insure that appropriate documentation, testing, notification (posting announcement), training (customers and staff), and recovery procedures are in place for each change requested. All shared hardware, systems software, application software, or procedural changes which could impact the TransPAC environment, and possibly impact service, are to be presented in Change Management prior to implementation.

The purpose of Change Management is not to question the rationale of a change, but to insure that all elements are in place, all parties notified and trained, and the schedule for implementation is coordinated with all other activities on the TransPAC network.


Objectives Of Change Management:

1. To allow changes while, at the same time, maintain or improve service stability and availability. To increase the probability of success.
2. To reduce or minimize the ratio of changes that need to be backed out of due to inadequate preparation.
3. To ensure that all parties affected are informed of planned changes.
4. To provide a record of changes implemented to assist with and shorten problem determination time.
5. To ensure that a technical and management accountability for all changes is identified.
6. To assist with the accuracy of predictions of impact, such as response time, utilization
7. To ensure that all affected parties are not only informed, but necessary documentation and training is in place prior to the implementation.
   

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