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STAR TAP NOC Problem Management/Reporting

Points of Contact
  • 317-274-7788
  • noc@startap.net
  • noc.startap.net/probman.html
    		•
    Procedure
  • Overview
  • Problem Reporting
  • Problem Alert
  • Assignment and Paging
  • Tracking
  • Problem Identification & Isolation
  • Notification
  • Troubleshooting
  • Escalation
    • Policy
  • Overview
  • Paging
  • Escalation
    • Statistics In the last 12 months, 728 network trouble tickets were created and resolved by the STAR TAP Network Operations Center.

     

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