Indiana University Frequently
Asked Questions
Q. What networks does the IU Network Operations Center support?
A. The IUPUI campus, the IU state network infrastructure to the Bloomington,
Columbus, Richmond, New Albany, Kokomo, Gary, South Bend, and Fort Wayne
campuses. The NOC also provides limited assistance to the IU Bloomington
campus network.
Q. What is the relationship between the IU NOC and the IUPUI UITS
Support Center?
A. The Support Center is a customer’s first point of contact when
reporting problems they have with their computer or network. If the NOC
needs to be contacted, the Support Center will do that for a customer.
The contact information for the Support Center is:
Phone: 317-274-4357
Email: support@iupui.edu
Web based submittal form: www.iupui.edu/~support/forms/apriori.html
However, the NOC also encourages customers to contact it directly if
you are certain your problem relates to the computer network.
Q. How do I contact the Network Operations Center?
A. The phone number is 317-274-7788, and the email address is noc@iupui.edu.
Q. Is there a web form that I can use to report a problem to the IU
NOC?
A. Yes. It can be found at:
https://www.iupui.edu/~nocweb/problem/iu_trouble_ticket.html
Q. What are the main responsibilities of the Network Operations Center?
A. The NOC offers oversight of problem, configuration and change management,
network security, performance and policy monitoring, reporting, quality
assurance, scheduling, and documentation. The NOC provides a structured
environment that effectively coordinates operational activities with all
customers and vendors related to the function of the network.
Q. What is the relationship/difference between the IU NOC at Indianapolis
and the NOC at IU Bloomington?
A. The IU NOC in Indianapolis supports the IUPUI campus, and the IU state
network infrastructure. The IU Bloomington NOC supports that campus. The
two NOCs stay in close touch, and work together in many collaborative
efforts. The IU NOC assists the IUB NOC when appropriate, especially in
the capacity of backup support.
Q. How can one contact the IU Bloomington NOC?
A. The phone number for Monday through Friday, 8:00 am to 5:00 pm is 812-855-3699.
After hours on weekdays and on weekends, please contact UITS Operations
at 812-855-9910, and they will page the IUB NOC engineer on call for network
problems. The NOC’s email address is
noc@indiana.edu.
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