| Problem
reporting/management |
Problem reporting/management is the process of identifying and
resolving network problems. The goal of problem management is to
maintain the highest standard of reliability and availability possible
to the Abilene network.
|
| Notification |
Notification is the process ensuring proper
communication to affected customers during network problems or outages
(scheduled or unscheduled). The NOC utilizes several methods of information
dissemination. Primarily, notification will consist of email sent
to the ABILENE-OPS-L listserv. |
| Change
Management |
Change Management is the process by which the Abilene
NOC coordinates network installations, maintenance, and enhancements
for the Abilene network. These duties include change approval, scheduling,
and notification. |
| Weekly
Availability Reports |
Weekly network availability reports are available on
the web that document network outages (scheduled and unscheduled),
and a listing of open and closed trouble tickets. |
| Network Traffic
Statistics |
The Abilene NOC provides a diverse set of network statistics
and monitoring tools available for viewing. |
| Tours of the
NOC |
The Network Operations Center is open for tours to interested
parties. |
