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Abilene NOC Problem Management/Reporting

Points of Contact
  • 317-274-7788
  • noc@abilene.iu.edu
  • www.abilene.iu.edu/index.cgi?page=contact
    		•
    Procedure
  • Overview
  • Problem Reporting
  • Problem Alert
  • Assignment and Paging
  • Tracking
  • Problem Identification & Isolation
  • Notification
  • Troubleshooting
  • Escalation
    • Policy
  • Overview
  • Paging
  • Escalation
    • Statistics In the last 12 months, 2,038 network trouble tickets were created and resolved by the Abilene Network Operations Center.

     

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