Office of the Vice President

Sue B. Workman
Associate Vice President, Support

As associate vice president for communication and support, Workman provides University-wide leadership for technology communication, and for the development and management of resources to enhance the use of information technology in teaching and learning and improve the support of technology used by all members of the Indiana University community. She also provides vision for the development and adaptation of IT services to meet changing needs of faculty, students, and staff and establishes external relationships and negotiates contracts for enterprise license agreements. Workman has a significant record of accomplishment in working with university partners to negotiate agreements and partnerships on behalf of Indiana University, including enterprise partnerships with Dell, Microsoft, Symantec, Apple, Adobe and others, and as a result, saving the University hundreds of thousands of dollars. Her past positions with UITS include Director of User Support and Director, Teaching and Learning Technologies Division, IUB. She has industry experience, including experience as a systems engineer at Hewlett-Packard and as manager of technology operations for Automated Technology Associates (ATA) in Indianapolis. Workman has a Bachelor of Science degree in Mathematics and Computer Technology from the University of Indianapolis. Workman is a member of the board of TechPoint, a non-profit organization that represents Indiana's technology community, and the AT&T Higher Education Advisory Council.

Selected Publications and Presentations

• Workman, S.B., Holloway, J.R., Schau, D. (2011) From Us vs. Them to We: Collaborating for Change. EDUCAUSE Quarterly Magazine Volume 34, Number 3, 2011.
• Workman, S. B. (2011), Knowledge sourcing in IT support services. New Directions for Higher Education, 2011: 35–41.
• Workman, Sue. (2010) IU and Adobe: A Tale of Abundance. Campus Technology, December 8, 2010.
• Holloway, J.R., Workman, S.B. (2010) From War to Trust: IT in the New Normal. EDUCAUSE Quarterly Magazine Volume 33, Number 3, 2010.
• Workman, S. (2010) Edge, Leverage, and Trust: An Evolving Support Model, presented at ACUTA Forum for Strategic Leadership in Information Communications Technology,  April 20, 2010.
• Workman, S. (2009) Modeling a Successful Partnership, presented at Adobe Executive Event at EDUCAUSE.
• Workman, Sue B. (2009) Sweating the Assets for Smarter IT Support. EDUCAUSE Review, September/October 2009.
• Ford, C.L, J.R. Holloway, and S.B. Workman. (2009) Whatever It Takes: Supporting Higher Education Executives 24x7x365. EDUCAUSE Center for Applied Research, Research Bulletin, Volume 2009, Issue 18, September 2009.
• Workman, Sue. (2009) Abundance of Services at IU. ACUTA Journal of Information Technology in Higher Education.
• Haber, Lynn. (2008) Metrics Aren't All Numbers, They're the Information that can Help IT Perform Better. EDTECH Focus on Higher Education.
• Elmore, G. C. , J. R. Holloway, and S. B. Workman. (2006) Vision, Data, and Analysis: An Administrative Structure for Decision Making. EDUCAUSE Center for Applied Research, Research Bulletin, Volume 2006, Issue 11, May 2006.
• Workman, S., M. Childs, J. Causey, B. Moberly, & C. Fitzpatrick. (2006). Get connected: An approach to ResNet Services. EDUCAUSE Quarterly. 29: 4, 14-21.
• Workman, S. (2006) How to Communicate with Executives, presented at the ACUTA Annual Conference.
• Elmore, G. C. , J. R. Holloway, and S. B. Workman. (2005) An Architecture for Evolving IT Customer Service. EDUCAUSE Center for Applied Research, Research Bulletin, Volume 2005, Issue 14, July 2005.
• Elmore, G. C., J. R. Holloway, and S. B. Workman. (2004). Customer-Centered IT Support: Foundations, Principles, and Systems. EDUCAUSE Center for Applied Research, Research Bulletin, Volume 2004, Issue 23, November 2004.

Contact Information

Office of the Vice President for Information Technology & CIO
2709 E. 10th Street, Suite 301
Bloomington, IN 47408
812-855-0913
812-855-3310 (fax)
sbworkma@iu.edu