Emergency Change Management
Request Process
An
emergency change request is any request that has the potential to effect change
that requires immediate action to ensure stability, avoid interruption or
restore service to the IT resources and infrastructure of the University and
cannot be communicated at the weekly change management meeting before
implementation.
1. Emergency change requests require unit Director’s approval.
2. Follow the normal change management request process by completing a system
change request for the emergency change.
3. Internal
communication needs to be sent via e-mail to changemail@indiana.edu mail list
referencing the change request and associated Falcon incident number.
4. For external communications contact the support center and LSP
services.
5. Emergency changes will be posted on the agenda for the next change
management meeting. Although already
completed, a brief summary of the change is
required.